Privacy Policy

OX Adventure Privacy Policy

1. Scope

This Privacy Policy explains how we collect, use, share, and protect personal data when you use our website, contact us, apply for an Experience, book an Experience, or participate in an Experience.

2. Personal data

We may collect:

Identity and contact data Name, nationality, date of birth, email, phone number, address.

Booking and payment data Experience selections, invoices, payment status, transaction references We do not store full card details. Payments are processed by our payment providers.

Travel and document data Passport details, visa status, flight details (if needed for logistics), emergency contacts.

Health and safety data Dietary requirements, allergies, medical notes relevant to participation, mobility considerations We only collect what we need to operate safely.

Communications Emails, messages, call notes, WhatsApp messages if you message us there.

Website usage data IP address, device data, approximate location, pages viewed, cookies and analytics identifiers.

3. Why we use your data

To provide Ox Experiences and deliver the contract you booked.

To handle payments, refunds, and accounting.

To manage logistics with suppliers such as hotels, guides, and transport.

To ensure safety, including emergency response and fitness screening.

To communicate Experience updates, operational notices, and support responses.

To improve our website, Experiences, and customer experience.

To send marketing if you opted-in, and provide easy opt-out.

4. Legal bases for processing

Depending on your location and applicable law, we process data based on:

Contract necessity, to deliver your Experience and services.

Legitimate interests, such as preventing fraud and improving operations.

Consent, for marketing and for certain sensitive health details when required.

Legal obligations, such as tax and accounting rules.

Vital interests, in emergencies where health and safety are at risk.

5. Sharing your data

We share data only when necessary with:

Experience leaders, guides, and local operators.

Hotels and accommodation providers.

Transport providers.

Permit agencies and destination authorities when required.

Payment processors and fraud prevention providers.

Email, booking, and analytics platforms we use to operate.

We never sell your personal data.

6. International data transfers

Our Experiences are global. Your data may be processed in countries outside your home country.

When required, we use appropriate safeguards such as contractual protections, vendor due diligence, and access controls.

7. Cookies and analytics

We use cookies and similar technologies to:

Keep the website functioning properly.

Remember preferences.

Measure performance and improve the site.

Support marketing where enabled.

You can control cookies through your browser settings and, where available, our cookie banner controls.

8. Marketing choices

If you opt-in, we may send Experience announcements and offers.

You can opt-out anytime using the unsubscribe link in emails or by contacting us at info@oxadventure.com

9. Security

We use reasonable technical and organizational measures, including access controls, vendor vetting, and limited access to sensitive Experience data. No system is perfectly secure, but we treat Experience data as high sensitivity operational information.

10. Changes to this policy

We may update this Privacy Policy. The latest version will always be published on our website with the updated date.

Do you have a question?

Book a discovery call or send us an email .